Step Up and Lead
In Step Up and Lead, Frank Viscuso—author, speaker, and career deputy chief—shares the secrets of effective fire service leadership, introduces the traits and skills essential for successful fire service leaders, and discusses the importance of customer service.
Designed to help you reach the top of your profession, this book is considered a must-read for anyone who is ready to step up and lead!
“This book does not belong on your bookshelf, it belongs on your desk, dog-eared, highlighted, and written in. Don’t just read it. Use it.” —Vincent Dunn, Deputy Chief (Ret.), FDNY
Contents:
Foreword by Vincent Dunn
Acknowledgments
A leader of one
Leadership traits
Leadership skills
Customer service
Call to action
Index
Features and Benefits:
Utilize the talents, skills & abilities of others
Effectively delegate tasks
Deal with subordinate problems
Critique others
Prevent freelancing
Create a mentorship program
Improve workplace morale
Provide praise and recognition
Conduct effective meetings
Tackle administrative tasks
Create programs
Communicate and present
Lead on the fireground
Set and achieve goals
Provide exceptional customer service
Make high pressure decisions
Gain a competitive advantage with promotions
by Frank Viscuso, Deputy Chief, Kearny (NJ) Fire Department
286 Pages/Hardcover/6x9/2013 Frank Viscuso SKU: 9781593703080
In Step Up and Lead, Frank Viscuso—author, speaker, and career deputy chief—shares the secrets of effective fire service leadership, introduces the traits and skills essential for successful fire service leaders, and discusses the importance of customer service.
Designed to help you reach the top of your profession, this book is considered a must-read for anyone who is ready to step up and lead!
“This book does not belong on your bookshelf, it belongs on your desk, dog-eared, highlighted, and written in. Don’t just read it. Use it.” —Vincent Dunn, Deputy Chief (Ret.), FDNY
Contents:
Foreword by Vincent Dunn
Acknowledgments
A leader of one
Leadership traits
Leadership skills
Customer service
Call to action
Index
Features and Benefits:
Utilize the talents, skills & abilities of others
Effectively delegate tasks
Deal with subordinate problems
Critique others
Prevent freelancing
Create a mentorship program
Improve workplace morale
Provide praise and recognition
Conduct effective meetings
Tackle administrative tasks
Create programs
Communicate and present
Lead on the fireground
Set and achieve goals
Provide exceptional customer service
Make high pressure decisions
Gain a competitive advantage with promotions
by Frank Viscuso, Deputy Chief, Kearny (NJ) Fire Department
286 Pages/Hardcover/6x9/2013 Frank Viscuso SKU: 9781593703080
In Step Up and Lead, Frank Viscuso—author, speaker, and career deputy chief—shares the secrets of effective fire service leadership, introduces the traits and skills essential for successful fire service leaders, and discusses the importance of customer service.
Designed to help you reach the top of your profession, this book is considered a must-read for anyone who is ready to step up and lead!
“This book does not belong on your bookshelf, it belongs on your desk, dog-eared, highlighted, and written in. Don’t just read it. Use it.” —Vincent Dunn, Deputy Chief (Ret.), FDNY
Contents:
Foreword by Vincent Dunn
Acknowledgments
A leader of one
Leadership traits
Leadership skills
Customer service
Call to action
Index
Features and Benefits:
Utilize the talents, skills & abilities of others
Effectively delegate tasks
Deal with subordinate problems
Critique others
Prevent freelancing
Create a mentorship program
Improve workplace morale
Provide praise and recognition
Conduct effective meetings
Tackle administrative tasks
Create programs
Communicate and present
Lead on the fireground
Set and achieve goals
Provide exceptional customer service
Make high pressure decisions
Gain a competitive advantage with promotions
by Frank Viscuso, Deputy Chief, Kearny (NJ) Fire Department
286 Pages/Hardcover/6x9/2013 Frank Viscuso SKU: 9781593703080